FAQs

Directions for use:


Start off each use with a good stir! Our product is free of chemical emulsifiers, and this way you’ll get the perfect product throughout the entire jar.
Apply a good amount to wet skin and massage with your hand to exfoliate (why not give them a gentle scrub too!?!) At this point you can rinse away the remaining sugar and enjoy your smooth skin or… add a little water and keep massaging until the sugar dissolves. Now you have a great shaving cream!
As modern women we know the most effective anti-aging practice is to moisturize! Our recipe for OliënBody has more moisturizing oil than other sugar scrubs, which means you also won’t need to spend time on applying lotion after you use our scrub!

 

Can I use OliënBody Sugar Scrub on my face?


Of course you can, it can make a wonderful makeup remover too! Due to the gentle fine grains of sugar and limited ingredient formula, our product causes little irritation. As with any product (cleanser, lotion, make-up) used on the face, each person’s skin will react differently but we know many of our users who love this as a facial exfoliator!


Can I keep my scrub in my shower?


Of course OliënBody Sugar Scrub can be kept in your shower (that is where you use it after all!). It is an anhydrous (water free) and preservative free product, so keeping water out of your jar is important. Our main ingredient coconut oil is anti-bacterial itself, but pesky bacteria love water and when introduced can quickly lower the shelf life of your scrub.


My scrub got warm and melted, what now?


All of OliënBody’s products are made without artificial fragrances, parabens, sulphates, phthalates or chemical emulsifiers. Our first ingredient is Organic Virgin Coconut Oil filled with healthy, moisturizing fats which will liquefy at around 76°F. This does not affect the quality of your scrub! All you need to do it allow the scrub to cool down, and stir to redistribute the sugar grains!


Why sugar scrub and no salt scrub?


When formulating our sugar scrubs, we had a goal to create a product that is gentle and moisturizing. Microscopically salt crystals are coarse and sharp while sugar crystals are round, soft and gentle on your skin. Salt is rough on the skin causing small cuts, irritation and can be very drying (this is why things are “salt cured”.) Not to mention, if you have a small cut or scrape salt can really sting. OliënBody is made to give you your best skin!

 

CAN I CHANGE MY ONLINE ORDER AFTER I HAVE PLACED IT?

Yes! Please contact us via the Messenger pop up on our website or email us at info@olienbody.com within 2 hours of when you placed the order if you require any changes. If you receive your item but are unhappy with the purchase, will will not refund the item unless it is significantly different to what was described or pictured, or damaged.

 

HOW CAN I RETURN AN ITEM?

To return your item please email us at info@olienbody.com for more information.

 

HOW DO I USE A PROMOTIONAL CODE?

Once you've reached the checkout stage, enter your promotional code into our discount bar, enter the correct code and click 'Apply'. If the code is valid, your discount will be applied!

Please note, only one promotion/discount code is redeemable per order.



WHAT IF MY ITEM IS FAULTY?

We aim to provide our customers with products of the highest standard and quality. If you received an item with a manufacturing fault, we will help resolve the problem as fast as possible. Please help us by providing a photo or two showing the defect/fault, which will speed up the returns process. Contact us via email at info@olienbody.com or via Facebook Messenger on our official Facebook page.

 

HOW LONG IS DELIVERY?

Orders will take between 3-5 days. If order isn't received after 8 days, please contact us at info@olienbody.com and we will contact our local supplier to resolve any potential issues.  

 

HOW DO I TRACK MY ORDER?

Our stock comes straight from our local supplier to you! Which means we get to sell you these products at a great low price, some items will have tracking or shipping details we will ALWAYS send ALL information through that we receive from our local supplier. For any questions please contact info@olienbody.com

 

WHAT HAPPENS IF MY PARCEL DOESN'T ARRIVE, OR IS LOST IN TRANSIT?

Once your parcels have left our suppliers warehouse they are then the property of USPS Post or other courier companies. We are legally not responsible for lost or damaged goods. However if your parcel does not reach you within our delivery time, we will do all we can to track and find your parcel for you. Contact us at info@olienbody.com

 

HOW CAN I PAY FOR MY ONLINE PURCHASES?

You can pay by VISA, MASTERCARD, AMERICAN EXPRESS, PAYPAL and AFTERPAY.

 

WHO DO I CONTACT IF I'M HAVING TROUBLE ORDERING ONLINE?

At any time message us via the Messenger Pop Up on the website or email us at info@olienbody.com 

NEED ANY FURTHER HELP?

At Olien Body we're always working to improve your experience with fast, simple and easy online shopping; we would love to hear your feedback and ideas from placing your order.

Email us at:info@olienbody.com